Privacy Policy

Last updated: March 15, 2026

Physical Therapy & Rehabilitation — Dr. Fatima Shahab ("we," "our," or "the Clinic") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, book appointments, or receive physiotherapy services at our clinic in Beverly Centre, F-6/1, Islamabad, Pakistan.

1. Information We Collect

We may collect the following types of information:

• Personal details: Name, phone number, email address, age, and gender
• Medical information: Health history, symptoms, diagnosis, treatment records, and referral notes you provide during consultation
• Appointment data: Preferred dates, service requests, and communication preferences
• Website usage: IP address, browser type, pages visited, and cookies (see Section 6)

2. How We Use Your Information

Your information is used solely for legitimate healthcare and clinic operations, including:

• Scheduling and managing appointments
• Providing physiotherapy assessment, treatment, and follow-up care
• Communicating about your treatment plan, reminders, and clinic updates
• Processing inquiries submitted through our contact or appointment forms
• Improving our website and patient experience
• Complying with applicable laws and professional regulations

3. Medical Confidentiality

All patient health information is treated as confidential in accordance with professional healthcare standards. We do not share your medical records with third parties except:

• When you provide written consent
• When required by law or court order
• When necessary to refer you to another healthcare provider with your permission

4. Data Sharing & Third Parties

We do not sell your personal data. We may share limited information with trusted service providers (such as appointment scheduling tools or email services) only as needed to operate the clinic. These providers are required to maintain confidentiality.

5. Data Security

We implement reasonable administrative and technical measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of non-medical personal data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time

8. Data Retention

Medical records are retained as required by professional and legal standards. Contact form submissions and appointment requests are kept for as long as necessary to fulfill the purpose for which they were collected.

9. Children's Privacy

Our services may be provided to minors with parental or guardian consent. We do not knowingly collect personal information from children under 13 through our website without appropriate consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: